Frequently Asked Questions


How do I register? 

Our registration process takes place online. Select the course you are interested in, choose the course session that suits you from the drop down menu and 'Add to Cart. Click 'Show Cart' if you're ready to book then add or edit billing information on the 'Show Cart' page. Payment is by Credit card only.

Click to read and accept the Terms of Service then 'Check it Now'

Once you have completed the required information on the account details page, click 'Save'.

Check all details are correct, enter Credit Card details and click 'Confirm Purchase'.

You will receive an automatic email containing your tax invoice.

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How will I know if I’m registered? 

Your email containing your tax invoice will confirm payment has been received. A confirmation letter providing further details of the training course will be sent within two working days. 

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What time will my course start? 

Most courses start at 9.00am and finish at 5.00pm. Please read your confirmation letter to ensure you know the start and finish times for your particular course. 

We request that you arrive at the venue by 8.45am (or fifteen minutes before the scheduled start time) to ensure the course can begin on time.

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What will be provided? 

All course materials including course notes, case studies and writing materials will be provided.

Where Standards are used in the course, a copy will be provided that you can refer to during the course. These will need to be returned at the conclusion of the training. If you would like to purchase your own copy of a Standard to bring with you, this can be done online at http://www.saiglobal.com/.

Refreshments for morning and afternoon teas and lunch are provided. 

If you have any special dietary requirements, you must advise us as soon as possible to ensure we can cater for your needs. 

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What will I get at the end of the course?

At the conclusion of the course, you will receive a Certificate of Attendance from NATA.

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Where can I find the schedule of courses?

A calendar of NATA training courses which have been scheduled for this year can be found at https://www.nata.com.au/training/training-calendar

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What happens if I need to cancel after I’ve registered?

If you wish to cancel your attendance you will need to let us know IN WRITING. 

A full refund will be given if the written cancellation is received 14 days or more before the course starts. If you cancel less than 14 days from the commencement date, a 50% cancellation fee will apply. 

No fees will be refunded for cancellations made on the day the course commences or any time thereafter. Substitution of delegates is acceptable at any time.

Where possible, we will be pleased to transfer your booking to another course. However, transfers made on the day or after the course commences will be treated as cancellations and require payment of a new fee.

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Which course should I attend?

NATA's suite of training courses is designed to enhance the operational efficiency and quality of technical facilities. Click on the links below to see details of the courses.

Introductory courses about international standards
Understanding NATA's ISO/IEC 17025 Requirements 
Understanding ISO 15189 - Accreditation Requirements for Medical Laboratories 

Implementation courses
Internal Audits 
Quality Management in the Laboratory   
OECD Principles of Good Laboratory Practice 
 
Advanced courses
Aspects of Quality Control in the Microbiological Laboratory
Laboratory Assessor/Lead Assessor  

Supplementary courses
Supervisors & Managers for the Laboratory  

If you would like more information about any NATA training course just call 1800 621 666 and ask to speak with a member of NATA Training Services.

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Will NATA training affect my company’s accreditation? 

Through our education and training programs, NATA is committed to providing skills and expert knowledge for the global standards and conformance assessment community.

However, it’s important to note that any courses delivered by NATA or facilitated in partnership for NATA are not a pre-condition of accreditation nor are they a guarantee of accreditation.

Outcomes of training sessions are never absolute. They involve a variety of methodologies, skills and knowledge.

How laboratories and facilities apply concepts and skills from training sessions in their workplaces and within the context of their own management system is an operational decision and independent of accreditation services.

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Does NATA provide industry specific training in testing?

NATA does not deliver technical training courses and does not provide individual accreditation. 

NATA training courses are predominantly courses that study the Standards for which organisations are accredited or courses that provide auditing skills and knowledge.

There would be a number of issues that a NATA assessment team would take into account when assessing the competence of a person to conduct any particular form of testing as part of the overall assessment process. Training is only one component of many that allow an organisation to achieve or maintain NATA accreditation.

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