NATA is an association of members, where each accredited facility is a member of NATA. Clause 3(e) of NATA’s Constitution states that one of NATA’s objectives is to promote member participation and representation. To facilitate this, NATA has established a forum of elected members’ representatives to act as a conduit between executive management and members.

Each state (the Australian Capital Territory and New South Wales have been combined as a single region) is represented by two members’ representatives and the Northern Territory by one representative. Under current arrangements, members’ representatives are appointed for a four year term. The members’ representatives meet periodically with members of NATA’s Board and executive management.

Members’ representatives may seek feedback from members, facilitate engagement with members, and inform NATA’s management of issues of which they are aware or act as an alternative interface between members and NATA.

Feedback received via members’ representatives informs NATA’s continuous improvement program, strategic planning and policy development and as such, is valued by NATA. Feedback provided by members is usually tabled by members’ representatives during their meetings with NATA’s Board and management where it is openly discussed. Where appropriate,  NATA’s management may provide a formal response, or request clarification or further information regarding the feedback. This may also include a request to disclose the identity of the member providing the feedback. The members’ representative then makes such a request of the member on NATA’s behalf. Occasionally feedback may indicate that further investigation by NATA is necessary. This may include managing the feedback in accordance with NATA’s procedures for corrective action and/or complaints.

• Terms of Reference for Member Representatives
• Role and Code of Conduct for Members’ Representatives