NATA - How to Communicate Effectively in the Workplace

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How to Communicate Effectively in the Workplace
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Non-Members: $110.00 (including 10 % tax) Overview Effective communications can make the difference between success and failure, and can determine the degree of success. Communication is any behaviour, verbal or non-verbal, that is perceived by another. Knowledge, feelings or thoughts are encoded and sent from at least one person, and received and decoded by at least one other. This course will provide you with an understanding of both verbal and non-verbal communication and the skills you need to ensure you communicate effectively for maximum success. Target Audience This course is essential for managers, sales people, and staff across all industry types who wish to drive success in all areas of his or her professional and personal life through better communication. Learn how to consistently gain the results you are seeking. Objectives At the successful completion of this course, you should be able to understand and explain: How words work; Different types of word tones; How to structure and format documents to enhance effectiveness; Non-verbal factors that play an important part in the total impact of any given message; How personal space, time, dress/appearance, and body language impact communication. Duration This course will take you up to 1.5 hours to complete. If you have any questions please contact: NATA Training Services Group Phone: + 61 2 9736 8222 Email: trainingservices@nata.com.au

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