NATA - How to Manage Workplace Conflict

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How to Manage Workplace Conflict
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Non-Members: $110.00 (including 10 % tax) Overview Do you know what to do if faced with a conflict? How would you approach the situation? Identifying that there is a conflict is the first step. Once you have recognised that there is a conflict, you will need to take the necessary steps to resolve it constructively. In this course, you will learn effective ways to do so. Conflict can be used as a creative opportunity to bring change, to move past personal bias and experience, and to open up new opportunities. Conflict within the workplace is almost unavoidable. It can arise from differences in opinion, varying beliefs, backgrounds, and culture. This course examines the concept of conflict and how it manifests in the workplace. In this course, we learn strategies for dealing with conflict in a productive way and developing skills to be better prepared. Target Audience This course is ideal for anybody committed to achieving harmonious outcomes in the workplace, especially for those responsible for managing workplace relations. Objectives By the completion of this course, you will be able to: Define what is conflict Identify different types of conflict and how it develops Take the steps to resolve conflict constructively Identify the warning signs of conflict Duration This course will take you up to 1.5 hours to complete. If you have any questions please contact: NATA Training Services Group Phone: + 61 2 9736 8222 Email: trainingservices@nata.com.au

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